These are our standard office and support hours, please note we offer full 24/7/365 as well (see below).
Support Hours
Standard Support
These are our standard support hours for our non-Enterprise SLAs and new or ad-hoc clients:
| Monday - Friday | 9am - 5pm ET |
| Saturday - Sunday | Closed |
Extended Support
As a courtesy for existing clients we provide extended coverage into the USA evening for after hours maintenance and patching. This doubles as coverage for teams who are based in Asia such as UTC +8, including HKT (Hong Kong Time), CST (China Standard Time), PHT (Philippine Time), SGT (Singapore Time), and AWST (Australian Western Standard Time):
| Monday - Thursday | 9pm - 4am ET |
| Friday | Closed |
| Saturday | Closed |
| Sunday | 9pm - 4am ET |
24/7/365 Enterprise Support
We offer full 24/7/365 support with a 1 hour guaranteed response via our Enterprise SLAs, see our Service Levels and Support, Management, Monitoring, and Security Plans for more detail.
