Management and Support Models

Designed to be an extension of your team, A-Team Systems offers two complementary support models to fit your organization’s needs.

Both plans allow you to pick the needed level of service (SLA) on a server-by-server basis, see our Service Levels map for the specific features and response times with each SLA.

 

Integrated Management & Security
Pro-active planning, management, monitoring, and security.		 Streamlined Support Entitlement
Backup support for your existing infrastructure team, on demand.
Phone & Ticket Channels
Pick what works best for each situation.
✓
✓
Screen Share Troubleshooting
Real time solutions.
✓1
✓1
Operating System Support
CentOS, Red Hat, Ubuntu, Debian, SUSE, FreeBSD, and FreeNAS.
✓
✓
Complete Stack Support
Web, application, DB, authentication, and more.
✓
✓
24×7 Response
Complete coverage for your critical infrastructure.
✓2
✓2
3rd Party Vendor Coordination
Cut resolution times through direct collaboration.
✓1
✓2
Patching & Updates
Know your systems are up to date and secure.
✓
✛
Available as an add-on.
Monitoring
Our engineers ensure your servers are always 100%.
✓
✗
Pro-Active Problem Resolution
We resolve issues before they’re down time.
✓
✗
Intrusion Detection
Detect unauthorized or accidental changes.
✓
✗
Web & Firewall Scanning
External network and server side malware scanning.
✓
✗
Blacklist Monitoring
Catch undetected web threats and misclassifications.
✓
✗
1 – Available with Standard and Enterprise SLAs only.
2 – Available with Enterprise SLAs only.

 

Save Money,
Gain Peace of Mind

Offload routine maintenance and know it’s getting done, or leverage our support-only model, whichever fits best! All support and management plans are available for servers running both Linux and FreeBSD.

Plan Cost Estimator

Customize your organization’s support package, tailored to exactly what you need. For server counts totaling 50 and above please contact us for volume pricing.

We offer two support models (see above), pick what best fits your organization’s needs.
Select the number of servers and instances you wish to have covered at each service level. See our Service Levels map for a breakdown of response times and key features for each SLA. A server or instance is defined as a single OS install: A physical server, virtual server, cloud instance, or jail.
Select the number of servers and instances you wish to have managed and supported at each service level. See our Service Levels map for a breakdown of response times and key features for each SLA. A server or instance is defined as a single OS install: A physical server, virtual server, cloud instance, or jail.
0
Our most inexpensive plan, perfect for backing up your team on non-critical instances.
0
Balanced cost and faster response time, the starting point for important infrastructure.
0
Ultimate support plan with the best response time and the ability to request 24×7 support. Recommended for production environments.
Add routine patching and updates during extended support hours.
Add ITAR/NIST 800-171 compliance services.
Have your server(s) internally and externally scanned by our 3rd party industry leading scanning suite, including delivering a monthly report of any issues found. Perfect for compliance, verifying you’re secure, and proof of due diligence. Built in no-cost monthly remediation of issues discovered on covered infrastructure (does not include code or custom applications of any kind).
Please select a ‘Support Model’ from the pull down above to see pricing!
Estimated Monthly Cost$ 

Our affordable fixed-fee support and management plans take the worry out of your infrastructure.

Take the first step towards complete peace of mind!