Management and Support Models

Designed to be an extension of your team, A-Team Systems offers two complementary support models to fit your organization’s needs.

Both plans allow you to pick the needed level of service (SLA) on a server-by-server basis, see our Service Levels map for the specific features and response times with each SLA.


Integrated Management & Security
Pro-active planning, management, monitoring, and security.
Streamlined Support Entitlement
Backup support for your existing infrastructure team, on demand.
Phone & Ticket Channels
Pick what works best for each situation.
Screen Share Troubleshooting
Real time solutions.
Operating System Support
CentOS, Red Hat, Ubuntu, Debian, SUSE, FreeBSD, and FreeNAS.
Complete Stack Support
Web, application, DB, authentication, and more.
24×7 Response
Complete coverage for your critical infrastructure.
3rd Party Vendor Coordination
Cut resolution times through direct collaboration.
Patching & Updates
Know your systems are up to date and secure.

Available as an add-on.
Our engineers ensure your servers are always 100%.
Pro-Active Problem Resolution
We resolve issues before they’re down time.
Intrusion Detection
Detect unauthorized or accidental changes.
Web & Firewall Scanning
External network and server side malware scanning.
Blacklist Monitoring
Catch undetected web threats and misclassifications.
1 – Available with Standard and Enterprise SLAs only.
2 – Available with Enterprise SLAs only.


Save Money,
Gain Peace of Mind

Offload routine maintenance and know it’s getting done, or leverage our support-only model, whichever fits best! All support and management plans are available for Linux and FreeBSD servers.