Management and Support Models

Designed to be an extension of your team, A-Team Systems offers two complementary support models to fit your organization’s needs.

Both plans allow you to pick the needed level of service (SLA) on a server-by-server basis, see our Service Levels map for the specific features and response times with each SLA.

 

Integrated Management & Security
Pro-active planning, management, monitoring, and security.
Streamlined Support Entitlement
Backup support for your existing infrastructure team, on demand.
Phone & Ticket Channels
Pick what works best for each situation.
Screen Share Troubleshooting
Real time solutions.
1
1
Operating System Support
CentOS, Red Hat, Ubuntu, Debian, SUSE, FreeBSD, and FreeNAS.
Complete Stack Support
Web, application, DB, authentication, and more.
24×7 Response
Complete coverage for your critical infrastructure.
2
2
3rd Party Vendor Coordination
Cut resolution times through direct collaboration.
1
2
Patching & Updates
Know your systems are up to date and secure.

Available as an add-on.
Monitoring
Our engineers ensure your servers are always 100%.
Pro-Active Problem Resolution
We resolve issues before they’re down time.
Intrusion Detection
Detect unauthorized or accidental changes.
Web & Firewall Scanning
External network and server side malware scanning.
Blacklist Monitoring
Catch undetected web threats and misclassifications.
1 – Available with Standard and Enterprise SLAs only.
2 – Available with Enterprise SLAs only.

 

Save Money,
Gain Peace of Mind

Offload routine maintenance and know it’s getting done, or leverage our support-only model, whichever fits best! All support and management plans are available for Linux and FreeBSD servers.