Integrated Management and Security
Our proactive support and management plan is designed to keep your Linux and FreeBSD systems running smoothly, securely, and efficiently. We understand that your business depends on the reliability and performance of your Linux and FreeBSD infrastructure. Our IMS service lets us anticipate and address your needs before they become problems.
Effortlessly stay ahead of security threats with regular updates. We manage patches and updates to keep your systems secure and efficient without disrupting your operations. We deliver proactive security strategies to safeguard your data and infrastructure against emerging threats to servers, container hosts, and runtime environments like Docker containers.
We offer three different Service Levels (SLAs), which you can mix and match, allowing you to pick the right SLA for each instance or server. See our Service Levels map for the specific features and response times for each SLA.
Our Integrated Management & Security plans feature:
| Phone & Ticket Support Channels Pick what works best for each situation. |
✓
|
Patching & Updates Know your systems are up-to-date and secure. |
✓
|
|
|---|---|---|---|---|
| Screen Share Troubleshooting Real time solutions. |
✓1
|
Monitoring Our engineers ensure your servers are always 100%. |
✓
|
|
| Operating System Support CentOS, Red Hat, Ubuntu, Debian, SUSE, FreeBSD, and FreeNAS. |
✓
|
Pro-Active Problem Resolution We resolve issues before they’re downtime. |
✓
|
|
| Complete Infrastructure Support Web, application, DB, containers, authentication, and more. |
✓
|
Intrusion Detection Detect unauthorized or accidental changes. |
✓
|
|
| 24×7 Response Complete coverage for your critical infrastructure. |
✓2
|
Web & Firewall Scanning External network and server-side malware scanning. |
✓
|
|
| 3rd Party Vendor Coordination Cut resolution times through direct collaboration. |
✓1
|
Blacklist Monitoring Catch undetected web threats and misclassifications. |
✓
|
2 – Available with Enterprise SLAs only.