These are our standard office and support hours, please note we offer full 24/7/365 as well (see below). All times are in USA Pacific (PDT/PST):

Support Hours

Standard Support

These are our standard support hours for new or walk in clients:

Monday - Friday 6am - 5pm PST/PDT
Saturday - Sunday Closed

 

Extended Support

As a courtesy for existing clients we provide extended coverage into the USA evening for after hours maintenance and patching. This doubles as coverage for teams who are based in Asia such as UTC +8, including HKT (Hong Kong Time), CST (China Standard Time), PHT (Philippine Time), SGT (Singapore Time), and AWST (Australian Western Standard Time):

Monday - Thursday 6am - Midnight PST/PDT
Friday 6am - 5pm PST/PDT
Saturday Closed
Sunday 5pm - Midnight PST/PDT

 

24/7/365 Enterprise Support

We offer full 24/7/365 support with a 30 minute guaranteed response via our Enterprise ServerCare service, see out Maintenance and Monitoring plans for more detail.

We all need a break! Please note the holidays below and when they affect our coverage hours. These do not affect our 24/7/365 Enterprise support coverage.

Holidays

USA Holidays

These holidays affect 6am - 5pm PST/PDT coverage:

New Year's Day – January 1, 2020. Wednesday.
Martin Luther King Day – January 20, 2020. Monday.
Memorial Day – May 25, 2020. Monday.
Independence Day (observed) – July 3, 2020. Friday.
Labor Day – September 7, 2020. Monday.
Veterans' Day (observed) – November 11, 2020. Wednesday.
Thanksgiving – November 26,27, 2020. Thursday, Friday.
Christmas Break December 24,25, 2020. Thursday, Friday.
New Year's Day - January 1, 2021. Friday.

Asia-Pacific

These holidays affect 5pm - Midnight PST/PDT coverage:

Lunar New Year – February 24-26, 2020. Monday - Wednesday.
Mothers' and Children's Day – June 1, 2020. Monday.
Buddha day - June 5, 2020. Friday.
Naadam – July 11-15, 2020. Monday - Wednesday.
First Constitution Day - November 26, 2020. Thursday
Genghis Khan's Birthday – November 16, 2020. Monday.
Independence Day – December 29, 2020. Tuesday.
New Year's Day - January 1, 2021. Friday.