These are our standard office and support hours, please note we offer full 24/7/365 as well (see below). All times are in USA Pacific (PDT/PST):

Support Hours

Standard Support

These are our standard support hours for new or walk in clients:

Monday - Friday 6am - 5pm PDT/PST
Saturday - Sunday Closed

 

Extended Support

We provide extended coverage for existing clients into the USA evening for after hours maintenance as well as off-shore team coverage centered on UTC +8, including HKT (Hong Kong Time), CST (China Standard Time), PHT (Philippine Time), SGT (Singapore Time), and AWST (Australian Western Standard Time):

Monday - Thursday 5am - Midnight PDT/PST
Friday 5am - 5pm PDT/PST
Saturday Closed
Sunday 4pm - Midnight PDT/PST

 

24/7/365 Enterprise Support

We offer full 24/7/365 support with a 15 minute guaranteed response via our Enterprise ServerCare service, see out Maintenance and Monitoring plans for more detail.

We all need a break! Please note the holidays below and when they affect our coverage hours. These do not affect our 24/7/365 Enterprise support coverage.

Holidays

USA Holidays

These holidays affect 9am - 5pm coverage:

New Year's Day – January 1, 2018. Monday.
Martin Luther King Day – January 15, 2018. Monday.
Washington's Birthday, Presidents Day – February 19, 2018. Monday.
Memorial Day (observed) – May 28, 2018. Monday.
Independence Day – July 4, 2018. Wednesday.
Labor Day – September 3, 2018. Monday.
Bartolomé Day (observed) – October 8, 2018. Monday.
Veterans' Day (observed) – November 11, 2018. Monday.
Thanksgiving – November 22,23, 2018. Thursday, Friday.
Holiday Break December 25-29, 2018. Monday-Friday.
New Year's Eve - December 31, 2018. Monday.
New Year's Day - January 1, 2019. Tuesday.

Asia-Pacific

These holidays affect 4pm - Midnight coverage:

New Year’s Day – January 1, 2018. Monday.
Lunar New Year – February 16-18, 2018. Friday - Sunday.
International Women’s Day – March 8, 2018. Thursday.
Mothers' and Children’s Day – June 1, 2018. Friday.
Naadam – July 11-15, 2018. Wednesday - Sunday.
Genghis Khan’s Birthday – November 8, 2017. Thursday.
First Constitution Day - November 26, 2018. Monday.
Independence Day – December 29, 2018. Saturday.