These are our standard office and support hours, please note we offer full 24/7/365 as well (see below). All times are in USA Pacific (PDT/PST):

Support Hours

Standard Support

These are our standard support hours for new or walk in clients:

Monday - Friday 5am - 6pm PDT/PST
Saturday - Sunday Closed

 

Extended Support

We provide extended coverage for existing clients into the USA evening for after hours maintenance as well as off-shore team coverage centered on UTC +8, including HKT (Hong Kong Time), CST (China Standard Time), PHT (Philippine Time), SGT (Singapore Time), and AWST (Australian Western Standard Time):

Monday - Thursday 5am - Midnight PDT/PST
Friday 5am - 5pm PDT/PST
Saturday Closed
Sunday 4pm - Midnight PDT/PST

 

24/7/365 Enterprise Support

We offer full 24/7/365 support with a 15 minute guaranteed response via our Enterprise ServerCare service, see out Maintenance and Monitoring plans for more detail.

We all need a break! Please note the holidays below and when they affect our coverage hours. These do not affect our 24/7/365 Enterprise support coverage.

Holidays

USA Holidays

These holidays affect 9am - 5pm coverage:

New Year’s Day (observed) – January 2, 2017. Monday.
Martin Luther King Day – January 16, 2017. Monday.
Washington's Birthday, Presidents Day – February 20, 2016. Monday.
Memorial Day (observed) – May 29, 2017. Monday.
Independence Day [July 4th] – July 4, 2017. Tuesday.
Labor Day – September 4, 2017. Monday.
Bartolomé Day (observed) – October 9, 2017. Monday.
Veterans' Day (observed) – November 13, 2016. Monday.
Thanksgiving – November 23,24, 2017. Thursday, Friday.
Holiday Break December 25-29, 2017. Monday-Friday.
New Year's Day - January 1, 2017. Monday

Asia-Pacific

These holidays affect 4pm - Midnight coverage:

New Year’s Day – January 1, 2017. Sunday .
Lunar New Year – February 27-28, March 1, 2016. Monday-Wednesday.
International Women’s Day – March 8, 2017. Wednesday.
Mothers’ and Children’s Day – June 1, 2017. Thursday
Naadam – July 11-14, 2017. Tuesday-Friday
Genghis Khan’s Birthday – November 19, 2017. Sunday
First Constitution Day - November 26, 2017. Sunday
Independence Day – December 29, 2017. Friday.