These are our standard office and support hours, please note we offer full 24/7/365 as well (see below). All times are in USA Pacific (PDT/PST):

Support Hours

Standard Support

These are our standard support hours for new or walk in clients:

Monday - Friday 6am - 5pm PST/PDT
Saturday - Sunday Closed


Extended Support

As a courtesy for existing clients we provide extended coverage into the USA evening for after hours maintenance and patching. This doubles as coverage for teams who are based in Asia such as UTC +8, including HKT (Hong Kong Time), CST (China Standard Time), PHT (Philippine Time), SGT (Singapore Time), and AWST (Australian Western Standard Time):

Monday - Thursday 6am - Midnight PST/PDT
Friday 6am - 5pm PST/PDT
Saturday Closed
Sunday 5pm - Midnight PST/PDT


24/7/365 Enterprise Support

We offer full 24/7/365 support with a 1 hour guaranteed response via our Enterprise SLAs, see our Service Levels and Support, Management, Monitoring, and Security Plans for more detail.

We all need a break! Please note the holidays below and when they affect our coverage hours. These do not affect our 24/7/365 Enterprise support coverage.


USA Holidays

These holidays affect 6am - 5pm PST/PDT coverage:

Martin Luther King Day – January 15, 2024. Monday.
Presidents' Day - February 19, 2024. Monday.
Memorial Day – May 27, 2024. Monday.
Juneteenth – June 19, 2024. Wednesday.
Independence Day – July 4, 2024. Thursday.
Labor Day – September 2, 2024. Monday.
Indigenous People's Day – October 14, 2024. Monday.
Veterans' Day – November 11, 2024. Monday.
Thanksgiving – November 28 + 29, 2024. Thursday, Friday.
Christmas December 25 + 26, 2024 Wednesday, Thursday.
New Year's Day – January 1, 2025. Wednesday.


These holidays affect 5pm - Midnight PST/PDT coverage:

Lunar New Year – February 12 2024. Monday.
International Women's Day – March 8, 2024. Friday.
Parliament Election Day - June 28, 2024. Friday.
Naadam – July 11,12,15, 2024. Thursday, Friday, Monday.
New Year's Day – January 1, 2025. Wednesday.