Streamlined Support Entitlement
This plan provides expert assistance to quickly resolve unexpected system disruptions, ensuring your business operations remain smooth and reliable. Our dedicated team of Linux specialists is available to diagnose and repair any issues, minimizing downtime and protecting your critical data. With our flexible and cost-effective support model, you can have peace of mind knowing that your server infrastructure is in capable hands and that we’re ready to tackle any challenges.
We offer three different Service Levels (SLAs), which you can mix and match, allowing you to pick the right SLA for each instance or server. See our Service Levels map for the specific features and response times with each SLA.
Our Streamlined Support Entitlement plans feature:
| Phone & Ticket Support Channels Pick what works best for each situation. |
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Patching & Updates Know your systems are up to date and secure. |
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Available as an add-on. |
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| Screen Share Troubleshooting1 Real time solutions. |
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Monitoring Our engineers ensure your servers are always 100%. |
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| Operating System Support CentOS, Red Hat, Ubuntu, Debian, SUSE, FreeBSD, and FreeNAS. |
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Pro-Active Problem Resolution We resolve issues before they’re down time. |
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| Complete Infrastructure Support Web, application, DB, containers, authentication, and more. |
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Intrusion Detection Detect unauthorized or accidental changes. |
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| 24×7 Response2 Complete coverage for your critical infrastructure. |
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Web & Firewall Scanning External network and server side malware scanning. |
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| 3rd Party Vendor Coordination1 Cut resolution times through direct collaboration. |
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Blacklist Monitoring Catch undetected web threats and misclassifications. |
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2 – Available with Enterprise SLAs only.