Streamlined Support Entitlement

This plan provides expert assistance to quickly resolve unexpected system disruptions, ensuring your business operations remain smooth and reliable. Our dedicated team of Linux specialists is available to diagnose and repair any issues, minimizing downtime and protecting your critical data. With our flexible and cost-effective support model, you can have peace of mind knowing that your server infrastructure is in capable hands and that we’re ready to tackle any challenges.

We offer three different Service Levels (SLAs), which you can mix and match, allowing you to pick the right SLA for each instance or server. See our Service Levels map for the specific features and response times with each SLA.

Our Streamlined Support Entitlement plans feature:

Phone & Ticket Support Channels
Pick what works best for each situation.
  Patching & Updates
Know your systems are up to date and secure.

Available as an add-on.
Screen Share Troubleshooting1
Real time solutions.
Our engineers ensure your servers are always 100%.
Operating System Support
CentOS, Red Hat, Ubuntu, Debian, SUSE, FreeBSD, and FreeNAS.
  Pro-Active Problem Resolution
We resolve issues before they’re down time.
Complete Infrastructure Support
Web, application, DB, containers, authentication, and more.
  Intrusion Detection
Detect unauthorized or accidental changes.
24×7 Response2
Complete coverage for your critical infrastructure.
  Web & Firewall Scanning
External network and server side malware scanning.
3rd Party Vendor Coordination1
Cut resolution times through direct collaboration.
  Blacklist Monitoring
Catch undetected web threats and misclassifications.
1 – Available with Standard and Enterprise SLAs only.
2 – Available with Enterprise SLAs only.
If you’re looking for something more proactive, take a look at our Integrated Management & Security plan!

Looking for Pricing?

We’ve Got Your Back

Leverage our decades of experience: We’re here if your team hits a critical issue and needs a fix fast. Or off-load long-running problems so you don’t get bogged down.

Our support and management plans are available for Linux and FreeBSD servers.

SSE Plan Cost Calculator

Customize your organization’s support package, tailored to exactly what you need. For instance counts of 50 and above please contact us for volume pricing.

See our Service Levels map for the specific features and response times with each SLA (Essentials, Standard, Enterprise).

Our most inexpensive plan, perfect for keeping development, standing, and other non-critical instances 100%.
Balanced cost and faster response time, the starting point for production infrastructure.
Ultimate support plan with the best response time and the ability to request 24×7 support. Recommended for critical production environments.
Add routine patching and updates during extended support hours.
Estimated Monthly Cost

Our affordable fixed-fee support and management plans take the worry out of your infrastructure.

Take the first step towards complete peace of mind!